Webcamconsult Support

Frequently asked questions (FAQ)

My webcam doesn't work

Webcam doesn't work

It can sometimes happen that your webcam does not work. In the case of Windows computers this will have to do with the fact that the webcam is blocked by something. Check if there is a window open somewhere from an application (e.g. Teams or Zoom) that you have used before. You can also check via task manager (hold down Ctrl-Shift-esc keys simultaneously) whether an application is active that is occupying the webcam and whether the microphone is busy. Check the Microsoft support page about webcam settings on Windows 10:

Can I test network, webcam and mic?
My counsellor or caregiver will use Webcamconsult for an appointment. What should I do?
For whom?
I want consult booking on my website, how?
How to make department appointments
Does it work on Internet Explorer on my PC?
What are the system requirements?
How about Webcamconsult on smartphone or tablet?
Do I need the app for iPad or iPhone?
My mic doesn't work
Client in waiting room problems
I want to offer video consults right on my Wordpress or Joomla website. How?
Will the free month trial period end automatically?
If my one month trial is OK, what should I do next?
Do I have to pay by the minute?
Is a webcamconsult possible with more persons?
What are the costs for Webcamconsult?
Should I install software?
No e-mail received?
Is my personal data safe?
Notification on Android phones and tablets
How to use the Webcamconsult plugin for Joomla?
Screensharing on Mac
No sound iPhone or iPad?
Webcam image flashes
How to make group appointments

Log in for support

Do you experience a problem with the use of Webcamconsult? Sign in to create a ticket or to access your previous tickets. Tickets are only available to paid subscribers.

Info about updates

Information on recent version updates

Integration: API

If you want to integrate the Webcamconsult service, you can use our API. You can easily exchange data regarding clients, practitioners and appointments.

Information for patients/clients

It is important that you give instructions to your patients or clients regarding the steps they have to take for a webcam consultation. Please feel free to use this document.

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